Help centre
Frequently asked questions
How do I find the right part?
Search by part number or description in the catalogue, browse by system, or use Find Your Part to send us the part number, a photo and your vehicle details. We check every request manually.
Do you confirm fitment before I order?
Yes. FleetX does not assume compatibility. We confirm fitment against your vehicle details and the original part before quoting.
Why do some products show “Price on request”?
Pricing depends on the exact part and specification. We confirm the part first, then provide a price in Canadian dollars with your quote.
Can I buy parts online?
Not directly. Open any part and send an enquiry from its page — FleetX replies by email with price, availability and fitment, then arranges the order and payment with you.
What details should I include in an enquiry?
Any part number from the old part, clear photos (including tags), the truck's make, model, year and VIN, and the quantity you need.
Can I submit a list of parts for my fleet?
Yes. Use the Fleet Solutions enquiry form and paste your part list and unit details into the message.
Is my VIN kept private?
Your VIN and contact details are used only to respond to your enquiry and are sent over an encrypted connection.
Do you ship, offer pickup, or have set opening hours?
Shipping, pickup and opening hours are being finalised and will be published here once confirmed. Until then, please ask in your enquiry.
What is your returns policy?
Our returns and warranty policies will be published here. Any terms that apply to your purchase will be confirmed in writing with your quote.